Moon Palace The Grand Cancun - Cancún

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Cancún
Moon Palace The Grand Cancun All Inclusive
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Moon Palace The Grand Cancun All Inclusive | Cancún | Mexico

Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO,, 77500 Cancún, Mexico

➤ Moon Palace The Grand Cancun All Inclusive | Quintana Roo

Experience world-class service at Moon Palace The Grand Cancun All Inclusive

Set in Cancún in the Quintana Roo Region, 25 km from La Isla Shopping Mall, Moon Palace The Grand Cancun All Inclusive boasts an outdoor pool and year-round outdoor pool. The resort has a children's playground and a private beach area, and guests can enjoy a meal at the restaurant. Free WiFi is available throughout the property and free private parking is available on site.

A flat-screen TV with cable channels, as well as an iPod docking station are featured. Certain rooms feature a seating area where you can relax. You will find a coffee machine in the room. Each room is fitted with a private bathroom equipped with a bath. Extras include bathrobes, slippers and free toiletries.

You will find a 24-hour front desk, hairdresser's, and gift shop at the property.

This resort has water sports facilities and free use of bicycles and car hire are available. Guests can enjoy various activities in the surroundings, including golfing and cycling. Beto Avila Stadium is 27 km from Moon Palace Grand, while Coco Bongo is 28 km from the property. The nearest airport is Cancún International Airport, 14 km from the property.
Couples particularly like the location — they rated it 8.3 for a two-person trip.
Distance in property description is calculated using © OpenStreetMap

See photos for Moon Palace The Grand Cancun

Review score

Based on 80 reviews

Facilities

8.6

Cleanliness

8.4

Comfort

8.6

Value for money

7.7

Location

8.4

Total

7.9

Free WiFi

9.4

Room choices in Moon Palace The Grand Cancun

X 4 X 3

Grand Deluxe Garden View

X 4 X 3

Grand Swim Up Suite Garden View

X 6 X 5

Grand Family Suite Garden View

X 6 X 5

Grand Presidential Suite

Grand Honeymoon Suite - King Size Bed

X 4 X 3

Grand Governor Suite - King Size Bed

Moon Palace The Grand Cancun Services

Internet	WiFi is available in all areas and is free of charge.
Bathroom	Toilet paper, Towels, Slippers, Private bathroom, Toilet, Free toiletries, Hairdryer, Bath, Shower
Bedroom	Wardrobe or closet, Alarm clock
Outdoors	Outdoor furniture, Sun terrace, Private beach area, Terrace, Garden
Kitchen	Coffee machine, Cleaning products
Room Amenities	Socket near the bed
Activities	Bicycle rental, Live sport events (broadcast), Live music/performance, Tour or class about local culture Additional charge, Happy hour, Beach, Tennis equipment, Water park, Evening entertainment, Kids' club, Water sport facilities on site Additional charge, Nightclub/DJ, Entertainment staff, Mini golf, Snorkelling Additional charge, Horse riding Additional chargeOff-site, Diving Additional charge, Bowling Additional charge, Cycling, Table tennis, Billiards, Children's playground, Games room, Fishing Additional chargeOff-site, Hot tub, Golf course (within 3 km) Additional charge, Tennis court
Living Area	Seating Area, Desk
Media & Technology	Flat-screen TV, Cable channels, Telephone
Food & Drink	Coffee house on site, Fruits, Wine/champagne Additional charge, Kid meals, Special diet menus (on request), Snack bar, Breakfast in the room, Bar, Minibar, Restaurant, Tea/Coffee maker
Parking	Free private parking is possible on site (reservation is not needed)., Valet parking, Parking garage, Accessible parking
Reception services	Invoice provided, Lockers, Private check-in/check-out, ATM/cash machine on site, Luggage storage, Tour desk, Currency exchange, Express check-in/check-out, 24-hour front desk
Entertainment and family services	Kids' outdoor play equipment, Indoor play area, Board games/puzzles, Babysitting/child services Additional charge
Cleaning services	Daily housekeeping, Trouser press Additional charge, Ironing service Additional charge, Dry cleaning Additional charge, Laundry Additional charge
Business facilities	Fax/photocopying Additional charge, Business centre, Meeting/banquet facilities Additional charge
Safety & security	Fire extinguishers, CCTV in common areas, Smoke alarms, Security alarm, Key card access, 24-hour security, Safety deposit box
General	Shuttle service Additional charge, Shared lounge/TV area, Designated smoking area, Air conditioning, Wake-up service, Tile/marble floor, Soundproofing, Car hire, Chapel/shrine, Lift, Family rooms, Barber/beauty shop, Facilities for disabled guests, Airport shuttle Additional charge, Non-smoking rooms, Iron, Room service
9 swimming pools	Opening times, Open all year, All ages welcome, Pool is on rooftop, Pool with view, Heated pool, Pool/beach towels, Pool bar, Sun loungers or beach chairs, Sun umbrellas, Fence around pool, Opening times, Open all year, All ages welcome, Pool with view, Heated pool, Pool/beach towels, Pool bar, Sun loungers or beach chairs, Sun umbrellas, Fence around pool, Opening times, Open all year, All ages welcome, Pool with view, Heated pool, Pool/beach towels, Pool bar, Sun loungers or beach chairs, Sun umbrellas, Fence around pool, Opening times, Open all year, All ages welcome, Pool with view, Heated pool, Pool/beach towels, Sun loungers or beach chairs, Sun umbrellas, Fence around pool, Opening times, Open all year, All ages welcome, Pool with view, Heated pool, Pool/beach towels, Sun loungers or beach chairs, Sun umbrellas, Fence around pool, Opening times, Open all year, Adult only, Pool is on rooftop, Heated pool, Swimming pool toys, Pool/beach towels, Pool bar, Sun loungers or beach chairs, Sun umbrellas, Fence around pool, Opening times, Open all year, All ages welcome, Pool with view, Heated pool, Pool/beach towels, Pool bar, Sun loungers or beach chairs, Sun umbrellas, Fence around pool, Opening times, Open all year, All ages welcome, Pool with view, Heated pool, Pool/beach towels, Pool bar, Sun loungers or beach chairs, Sun umbrellas, Fence around pool, Opening times, Open all year, All ages welcome, Pool with view, Heated pool, Pool/beach towels, Pool bar, Sun loungers or beach chairs, Sun umbrellas, Fence around pool
Wellness	Kids' pool, Fitness/spa locker rooms, Personal trainer, Fitness classes, Yoga classes, Fitness, Massage chair, Spa/wellness packages, Spa lounge/relaxation area, Steam room, Spa facilities, Body wrap, Body scrub, Body treatments, Hair styling, Hair colouring, Hair cut, Pedicure, Manicure, Hair treatments, Make up services, Facial treatments, Beauty Services, Sun umbrellas, Sun loungers or beach chairs, Water slide, Massage Additional charge, Spa and wellness centre Additional charge, Fitness centre, Sauna Additional charge
Languages spoken	English, Spanish

Moon Palace The Grand Cancun Terms and Conditions

Check-in	From 15:00. Guests are required to show a photo identification and credit card upon check-in
Check-out	Until 12:00
Cancellation/ prepayment	Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds	Child policiesChildren of any age are welcome.To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.Cot and extra bed policiesCots and extra beds are not available at this property.
No age restriction	There is no age requirement for check-in
Pets	Pets are not allowed.
Accepted payment methods	Cash

To consider

If a deposit cannot be charged to a guest's credit card, the property will call the guest directly to confirm the credit card information.

Please note that shuttle service between sister properties of Palace resort is not included.

Please note that the "Lounge and relaxation area" spa package has an additional charge as does the "Beauty services" package which separately includes the following services: facial treatment, makeup service, hair treatment, manicure, pedicure, haircut, hair coloring, hairstyling, body treatment, body scrub, body wrap.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Other known names for Moon Palace The Grand Cancun

Moon Palace The Grand Cancun All Inclusive

Moon Palace The Grand - Cancun

The Grand at Moon Palace Hotel

The Grand at Moon Palace All Inclusive Hotel

The Grand at Moon Palace All Inclusive

Frequently asked questions about Moon Palace The Grand Cancun

How do I get the best price guarantee for Moon Palace The Grand Cancun?

Best price guarantee on our site. Book here and avoid any surprises at your arrival to Moon Palace The Grand Cancun. If you find a better rate on pages like Booking.com, Expedia or Hotels.com, contact us through our page's "Contact" tab and we'll improve the rate by up to 10%.

Is WiFi available at Moon Palace The Grand Cancun?

WiFi is available in all areas and is free of charge.

Is there free parking available at Moon Palace The Grand Cancun?

Free private parking is possible on site (reservation is not needed)., Valet parking, Parking garage, Accessible parking

What are the outdoor activities at Moon Palace The Grand Cancun

Outdoor furniture, Sun terrace, Private beach area, Terrace, Garden

What languages are spoken at Moon Palace The Grand Cancun?

English, Spanish

What are the general services offered at Moon Palace The Grand Cancun?

Shuttle service Additional charge, Shared lounge/TV area, Designated smoking area, Air conditioning, Wake-up service, Tile/marble floor, Soundproofing, Car hire, Chapel/shrine, Lift, Family rooms, Barber/beauty shop, Facilities for disabled guests, Airport shuttle Additional charge, Non-smoking rooms, Iron, Room service

Are pets allowed at Moon Palace The Grand Cancun?

Pets are not allowed.

What is the check-in time at Moon Palace The Grand Cancun?

From 15:00. Guests are required to show a photo identification and credit card upon check-in

What is the check-out time at Moon Palace The Grand Cancun?

Until 12:00

100% real reviews of Moon Palace The Grand Cancun

If you have any questions regarding the facilities or services provided at Moon Palace The Grand Cancun, contact our guest service department, where an agent will be more than happy to resolve any query, prior to your booking.

United States of America

Bethany

7,0 Good

Purpose of trip: Leisure trip

What was the highlight of Moon Palace The Grand Cancun

Good

Pools and restaurants

Constant dealing with sales pitches, privacy light on room didn't function so constant workers barging in and spa credits were worthless since they never responded to requests.

United States of America

Raul

7,0 Good

Purpose of trip: Leisure trip

What was the highlight of Moon Palace The Grand Cancun

Better food and service quality

It’s was clean big space and luxurious

The food quality and the staff was pretty busy all the time, need more staff during busy times and food quality needs to get better

United Kingdom

Gareth

7,0 Good

Purpose of trip: Leisure trip

What was the highlight of Moon Palace The Grand Cancun

Kids loved it and does everything it says it will do. Very top quliaty for an all inclusive.

this place is huge!! we did it for the kids as we had been in a few boutique hotels for the last few hotels in Mexico. The kids loved it. its got everything that they wanted, arcards, pools, water parks etc. Was to big for me and my wife and a little tacky in places... big jacuzzi baths in the rooms. ugh.. in fairness the quality of the resteraunts was excpetional and the drinks all premium and the teams new how to make every cocktail. The staff were fantastic

just so big!

United States of America

Ran

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Moon Palace The Grand Cancun

if you just need a place to relax with your fam , this is

everything

beach

United States of America

Amy

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Moon Palace The Grand Cancun

Great service, people and food.

Staff was very helpful and friendly. Food was great and lots of variety. My 6 y/o got very sick - likely from ingesting some pool water -- obviously be careful with your young ones who may have a tendency to open their mouth in the water - and remind them to keep it closed! We had to obtain medical attention. The MD arrived and got her attended to and was really helpful! She brought us necessary medications to help her and was so great. And thankfully it was not excessively expensive to have her come visit us. She also called to follow-up on her the next day. Great service.

The main thing I didn't like about the resort - and there is nothing they can do about this - but for me I didn't like that I couldn't see the beach. Unless you walk through the natural hedges you don't see the beach and this is the first resort I've ever been to like that. I definitely missed the beach views. The music in the La Cantina was pretty loud. It's meant to be a fun atmosphere and we get that but when you can't even hear across the table that's a bit much. Food was amazing there. One of the best. Staff was awesome as well. Some of the common areas were lacking. A few of the bridges were taped off and inaccessible and the water below them looked gross. It wasn't much of a distraction overall but just looked run down and not cared for.

United States of America

Anastasiia

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Moon Palace The Grand Cancun

Nive stay but won't be coming back.

It is a nice place to stay and most of the stuff is very nice but some... not really. There are a lot of places that have huge lines and take a lot of time to get anything done. Like SPA. Which is ridiculously expensive. Average massage or facial $300.

Lines. slow and rude stuff, expensive spa. Also they lure you in going to the "presentation" that they promise you spa credits for and say that it is going to be only 90 min. 4 hours later! I could not get out of there fast enough. Btw, before signing anything - read about it on Reddit and decide whether you really want it.

Australia

Zane

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Moon Palace The Grand Cancun

Enjoyed our stay and definitely a great place to go with kids

This place is massive. Lots to do and see

The beach is not the greatest. Room service was a little bit inconsistent

Canada

Davis

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Moon Palace The Grand Cancun

Very Good

Great food, facility. Room size was inadequate and we were only allowed 1 cot

Better beach experience

United Kingdom

Sophie

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Moon Palace The Grand Cancun

Relaxing

The facilities were amazing f we had a great time relaxing and doing the activities. The shuttles were amazing.

Our tv didn’t work and when fixed still didn’t work which was a shame. House keeping knocked on the door anytime from around 7am which was very early. There was food all outside the rooms in the mornings. The prices on site for essentials were excessive - after sun 28$

Georgia

Wendy

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Moon Palace The Grand Cancun

I love how all the restaurants very organized can you make a reservation you’ll get right in every time you wanna go som

Very convenient for family with kids adults are fun too there are karaoke bar Library lounge also club

Book an excursion, their staff, speaking very little English, telling you to go to the bus stop somehow because of the misunderstanding we were five minutes late to the bus , they left us , but the hotel blamed us for being late , WE Didn’t LATE!!!! Instead of offer us for a taxi to the docks, the manager told us we had to pay and it’s cost $50usd , we kept telling them that you guys the ones told us the wrong way .!!! They have to pay for taxi for us instead.!!! He said NO ???????????? .MIGUEL that is the manager name .! We will not booked any excursions through the hotel anymore.!!! For what they did . Is the principal!!!

United States of America

Raul

7,0 Good

Purpose of trip: Leisure trip

What was the highlight of Moon Palace The Grand Cancun

Better food and service quality

It’s was clean big space and luxurious

The food quality and the staff was pretty busy all the time, need more staff during busy times and food quality needs to get better

United Kingdom

Gareth

7,0 Good

Purpose of trip: Leisure trip

What was the highlight of Moon Palace The Grand Cancun

Kids loved it and does everything it says it will do. Very top quliaty for an all inclusive.

just so big!

United States of America

Ran

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Moon Palace The Grand Cancun

if you just need a place to relax with your fam , this is

everything

beach

United States of America

Amy

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Moon Palace The Grand Cancun

Great service, people and food.

United States of America

Anastasiia

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Moon Palace The Grand Cancun

Nive stay but won't be coming back.

Australia

Zane

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Moon Palace The Grand Cancun

Enjoyed our stay and definitely a great place to go with kids

This place is massive. Lots to do and see

The beach is not the greatest. Room service was a little bit inconsistent

Canada

Davis

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Moon Palace The Grand Cancun

Very Good

Great food, facility. Room size was inadequate and we were only allowed 1 cot

Better beach experience

United Kingdom

Sophie

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Moon Palace The Grand Cancun

Relaxing

The facilities were amazing f we had a great time relaxing and doing the activities. The shuttles were amazing.

Georgia

Wendy

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Moon Palace The Grand Cancun

I love how all the restaurants very organized can you make a reservation you’ll get right in every time you wanna go som

Very convenient for family with kids adults are fun too there are karaoke bar Library lounge also club

Spain

Cherise

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Moon Palace The Grand Cancun

Fun for everyone

Property was very large but had everything for everyone. Great variety of restaurants to choose from. Resort was busy but with so much space you couldn’t tell how busy it was. Gym was large and had everything.

Cockroaches in rooms (not ours but my mother and brother had them). Food wasn’t the best but good. People saved pool chairs but never showed up. No floaties available for lazy river.

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Moon Palace The Grand Cancun +52 800 890 7541

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- Moon Palace The Grand Cancun All Inclusive -

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Moon Palace The Grand Cancun ★★★★★

FROM 511,00 (USD $)

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Moon Palace The Grand Cancun All Inclusive | Cancún | Mexico

➤ Moon Palace The Grand Cancun All Inclusive | Quintana Roo

See photos for Moon Palace The Grand Cancun

Room choices in Moon Palace The Grand Cancun

Moon Palace The Grand Cancun Services

Moon Palace The Grand Cancun Terms and Conditions

Other known names for Moon Palace The Grand Cancun

Moon Palace The Grand Cancun All Inclusive

Moon Palace The Grand - Cancun

The Grand at Moon Palace Hotel

The Grand at Moon Palace All Inclusive Hotel

The Grand at Moon Palace All Inclusive

Frequently asked questions about Moon Palace The Grand Cancun

How do I get the best price guarantee for Moon Palace The Grand Cancun?

Is WiFi available at Moon Palace The Grand Cancun?

Is there free parking available at Moon Palace The Grand Cancun?

What are the outdoor activities at Moon Palace The Grand Cancun

What languages are spoken at Moon Palace The Grand Cancun?

What are the general services offered at Moon Palace The Grand Cancun?

Are pets allowed at Moon Palace The Grand Cancun?

What is the check-in time at Moon Palace The Grand Cancun?

What is the check-out time at Moon Palace The Grand Cancun?

100% real reviews of Moon Palace The Grand Cancun

Bethany

Raul

Gareth

Ran

Amy

Anastasiia

Zane

Davis

Sophie

Wendy

Raul

Gareth

Ran

Amy

Anastasiia

Zane

Davis

Sophie

Wendy

Cherise

How can we help you?

- Moon Palace The Grand Cancun All Inclusive -